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Privacy Policy

Last updated: 02/12/2026

This PRIVACY AND COOKIES POLICY aims to ensure transparency in data processing operations and applies to all personal data collected by the company through the website, applications, and social media channels. By using our services, the data subject agrees to our privacy and cookies policy.

  • Why are personal data collected?
  • What personal data is collected?
  • What is the purpose of the data processing carried out?
  • What is the legal basis for the data processing carried out?
  • How long are personal data stored?
  • With whom are personal data shared?
  • Where are the data transferred to?
  • What are the rights of the data subject?

COOKIES

  • What are they used for?

  • What information is collected?

  • What types of cookies do we use?

  • How to reject cookies?

WHY ARE PERSONAL DATA COLLECTED

We collect personal data to enable our business activity, facilitate contact with people interested in our services, and analyze which internal tools will be efficient in delivering a quality product. We emphasize our commitment to capturing and storing only the essential data necessary for our activity, in line with the company’s pre-established purpose.

WHAT IS THE PURPOSE OF DATA PROCESSING?

We may process your personal data for the following purposes, inherent to the company’s business:

  • Provide, offer, and develop services, including executing service contracts and delivering products;

  • Communicate and build relationships with clients: for example, responding to questions, requesting feedback, handling requests and complaints, sending administrative information, new services, features, or contractual changes;

  • Personalize user navigation according to personal preferences;

  • For other specific purposes, if subject to consent.

WHAT DATA IS PROCESSED?

Registration data: When the data subject accesses the website and enters information via landing pages and forms, the following are provided — always with consent: name, WhatsApp number, company name, and the website the user already manages.

Browsing data: When the data subject browses our website, we collect data that identify: IP address, date and time, geolocation, device characteristics, browser and version, account information (username, marketing preferences, and cookies), pages accessed, pages searched, and time spent on pages.

Others: Data collected only with consent or explicit notice, such as recorded videos from meetings.

WHAT IS THE LEGAL BASIS FOR THE DATA PROCESSING CARRIED OUT?

The legal bases for processing users’ data are: consent and contractual execution, provided for in art. 7, I and V of the LGPD (Law 13.709/18).

Which data is processed?
Name and WhatsApp number.
What can we use them for?
e.g.: sending quotes, contacting the user.
What is the legal basis for processing these data?
Pre-contractual procedures related to the contract (art. 7, I, Law 13.709/2018).

Which data is processed?
Information for drafting the contract, CPF (tax ID) and address, if an individual.
What can we use them for?
Contract signing.
What is the legal basis for processing these data?
Contractual execution (art. 7, V, Law 13.709/2018).

Which data is processed?
Videos recorded during meetings.
What can we use them for?
Client relationship; product delivery.
What is the legal basis for processing these data?
Consent (art. 7, I, Law 13.709/2018).

Which data is processed?
Online browsing data from website users: IP address, date and time, geolocation, device characteristics, browser and version, login and account information (username, marketing preferences, and cookies), pages accessed, pages searched, time spent on pages.
What can we use them for?
Personalization of navigation according to user preferences.
What is the legal basis for processing these data?
Consent (art. 7, I, Law 13.709/2018).

HOW LONG ARE THESE DATA STORED?

Data are stored for a maximum of 6 (six) years for marketing data (following similar legislation to LGPD); and up to 10 years for purchase and sale data, for legal defense purposes and company history — counted from the termination of the commercial relationship with the company.

  • Purchase data: 10 years.

  • Registration data: 6 years.

  • Browsing data: Minimum of 6 months.

  • Contractual data: 10 years.

If the data subject requests deletion of their data, such deletion may be refused if necessary to comply with legal obligations and legal defense of our interests.

WITH WHOM DO WE SHARE PERSONAL DATA?

We only share personal data with third parties or partner companies to enable service provision. For purposes other than those initially informed in this policy, the company will only share data upon express, highlighted, and specific consent.

International Transfer

To enable the company’s service provision, it may be necessary to transfer data to companies in other countries. We only transfer personal data of our clients to allow the services offered to be provided and to jurisdictions with at least the same protection as provided by Brazilian regulations. To ensure an adequate level of protection, we perform a risk mapping of the international transfer and share data with countries where there are minimum legal guarantees of protection and low risk of data breaches. The company is committed to transmitting data only within the limits and purposes permitted by Brazilian law and mentioned in this policy.

CHILDREN’S AND ADOLESCENTS’ DATA

We do not collect personal data from children or adolescents.

WHAT ARE THE RIGHTS OF THE DATA SUBJECT?

In compliance with applicable regulations, we respect the rights of the data subject provided for in art. 18 of the LGPD, and inform that, at any time, the data subject may request — using the channels provided — the following:

  • Information about processing and access to data

  • Full or simplified copies of the data

  • Data correction

  • Anonymization of unnecessary, excessive, or unlawfully processed data

  • Deletion or blocking of unnecessary or excessive data

  • Data portability

  • Review of automated decisions

  • Possibility of refusing or revoking consent

We may refuse deletion when:

  • Processing is necessary for compliance with obligations to which the company is subject;

  • Data are necessary for exercising or defending rights in legal proceedings;

  • There is a rule imposing minimum retention time;

  • Data are anonymized;

  • The purpose for processing remains unchanged;

  • There is a legitimate interest of the company;

  • Data are necessary and appropriate for the processing for which they were collected;

  • Processing is linked to a public interest (health, life, safety).

The company will make every effort to respond and fulfill requests as quickly as possible, respecting the reasonable timeframe determined by law.

DATA CONTROLLER AND PRIVACY POLICY CONTACT

The controller responsible for processing data is NAME.

Any requests, questions, or complaints regarding personal data may be sent to the DPO via email: referrals@azsportsandspinecenter.com.

We reserve the right to amend this Privacy Policy at any time, due to legal or service changes, or at our sole discretion. We recommend checking the date of the last review at the top of this Privacy Policy.

COOKIES

Cookies are small files sent by the website and stored in the user’s browser, recording information that can be accessed by the platform during future visits to the site.

WHAT ARE THEY USED FOR?

The purpose of using COOKIES is to personalize user navigation according to personal preferences and by analyzing user habits on the platform. Cookies determine preferences, interests, usefulness, and the number of times sites are used, enabling faster and more efficient browsing for the user.

WHAT INFORMATION IS COLLECTED?

The information collected (device used, location, time) is generic and generally cannot identify the user. Information that may eventually identify the user — such as when the user is already registered — follows the same provisions of this Privacy Policy.

WHAT TYPES OF COOKIES DO WE USE?

  • Essential cookies
    Without these, the user cannot benefit from essential site features, such as making purchases or obtaining discounts. We use essential cookies that last from 1 (one) session to 1 (one) year.

  • Analytical cookies
    Used to analyze how users interact with the site, allowing identification of possible navigation and user experience improvements. These cookies do not identify users but collect anonymized information used only for statistical analysis. We use analytical cookies that last from 1 (one) minute to 2 (two) years.

  • Functionality cookies
    Used to record user preferences and certain decisions made on the site, avoiding the need to repeat the same actions on each visit. We use these cookies, which last 30 (thirty) minutes.

  • Advertising cookies
    Used to target advertising according to user interests and measure its effectiveness. We use these cookies, which last from 15 (fifteen) minutes to 3 (three) months.

  • Other cookies
    Other types of cookies used, lasting from 30 (thirty) minutes to 1 (one) year.

HOW TO REJECT COOKIES?

It is possible to accept only certain specific cookies by simply selecting them on the page. Users who prefer may reject cookies by using their browser settings at any time (incognito mode), but refusal may impair navigation experience.